Privacy policy

Version 2.1 (16/06/2021)

Introduction

At Elinfo, we care about personal integrity and the secure handling of personal data. The idea behind our privacy policy is to provide you, as a private individual, with a clear picture of which personal data we collect, where we collect it, how we handle it and why. We also want to be transparent about which subcontracted processors and external services we use, and why.

We handle personal data in accordance with the EU’s General Data Protection Regulation (GDPR), which came into force on 25 May 2018.

Which data we collect

We collect data from you when you use our products/services, register for an EL-VIS account (either yourself or by an administrator), place an order, send an email, visit us or complete a form on our websites. In certain cases, personal data can be included in registers of newly registered companies, which we purchase on a regular basis.

Address

Used to send invoices, and also, if required, to deliver products. Used for information purposes when sending out brochures and other important information. You are welcome to contact us to decline all forms of physical mailings.

Email address

Used as a communication channel for quality assurance, support and sales. Also used as a user name for those with an EL-VIS account. Used for mailings in connection with marketing and information, which you decide whether or not you wish to receive. You can also unsubscribe via the link at the end of this email.

Log

We also collect data from the use of our products/services via automatic data collection tools. This is data that is necessary for us to be able to improve our products/services, but also to monitor compliance with the terms of use that need to be accepted before any of our products/services are used. More about this in the next section.

Name

Needed to identify you as an individual.

Personal ID number

If a sole trader or a private individual becomes a customer, we need to save the personal ID number instead of a corporate ID number. In our digital “Self-check programme” you as a user can enter the personal ID number of the electrician who is bound by regulatory compliance.

Phone number

Used as a communication channel for quality assurance, support and sales.

How we collect your data

We collect data from various places. EL-VIS consists of three platforms, referred to below as EL-VIS Desktop, Maxikod and Online. We also collect data from our website. If you visit us at a trade fair, we collect data there. We sometimes need to collect data if you phone us, for example about a support case. In connection with email conversations, personal data such as email address and phone number will often be shared.

EL-VIS Desktop

Logging

We save data in order to check whether the terms of use are being observed, and also to be able to improve the product. The following data is collected from the computer running the program: Program version, operating system, customer number, company name, user name (email address), computer name and computer user.

Legal basis: Agreement with the data subject

EL-VIS Maxikod

Form

To be able to run the full version of EL-VIS Maxikod, the user must request a unique licence file. To do this, a form has to be filled in and sent to us by email, so that we can process the request manually. This involves entering the following personal data: Name, place and email address.

Legal basis: Agreement with the data subject

Logging

We save data in order to check whether the terms of use are being observed, and also to be able to improve the product. The following data is collected from the computer running the program: Program version, operating system, customer number, company name, computer name and computer user.

Legal basis: Agreement with the data subject

EL-VIS Online

Create account

A free of charge EL-VIS account is required in order to be able to use our products and services. The personal data required to create an account consists of first name and surname, email address, mobile phone number, company and location.

When an account is created, an email is always sent to the address stated for the user, and the owner must provide verification and thereby approve the creation of the account.

There are three ways in which an account can be created:

  • By the user
    • Legal basis: Consent
  • By the company’s administrator
    • Legal basis: Agreement with the data subject
  • By us at EL-Info
    • Legal basis: Consent, Agreement with the data subject, Fulfilment of legal obligation

Logging

To see how much the products are used, we save data when login takes place. In these cases we only save who has performed the login and when.

Legal basis: Agreement with the data subject

Email

In an email, we will sometimes receive data of a personal nature. If the person in question requests something of us that requires us to enter the person’s data into our systems (e.g. CRM), we will do this. If the data relates to another person in the company, we critically examine the source before entering that person’s data. It must be significant for us to be able to deliver the product in accordance with the agreement we have with the customer.

Legal basis: Consent, Agreement with the data subject

Website

Order

To be able to place an order via our website, some personal data is required, partly so that we can send the delivery and invoice, partly so that we can make contact with the person in question.

Legal basis: Consent, Fulfilment of legal obligation

Contact form

To make contact with us, we offer simple forms on our website. The personal data filled in there is required for us to be able to make contact with the person in question.

Legal basis: Consent

Trade fair

At trade fairs we collect data about our visitors, either verbally or by scanning visitor codes.

Legal basis: Consent

Support

In connection with various support cases we may need to access, for example, databases and saved files. In these cases, the content can in turn contain personal data. This kind of support is provided primarily by employees, but can in certain cases need to be forwarded to consultants for expert assistance.

We may also ask to be allowed to use TeamViewer to gain remote control of the user’s computer, to make it easier to provide assistance. In these cases we always make it clear that the user must not have any sensitive data accessible and that he/she is always sitting and watching what is being done.

Legal basis: Consent, Agreement with the data subject

Phone calls

We receive data verbally in connection with phone calls. We will usually be talking to the person whose data is involved, although sometimes the data may relate to another person in the company. In these cases we critically examine the source before entering that person’s data. It must be significant for us to be able to deliver the product in accordance with the agreement we have with the customer.

Legal basis: Consent, Agreement with the data subject

How we use your data

We collect and use data for the purpose of guaranteeing, maintaining and improving products and services, and for various kinds of statistics and analysis.

Items of data we collect from you can be used in any of the following ways:

To be able to execute orders, delivery and invoicing

To send occasional emails

The email address you provide can be used to send occasional items of company news, updates, related product or service information, etc.

To improve the quality of the data

We strive to improve the quality of the data, giving you better tools for your own choices

To improve customer service

Your data helps us to respond more efficiently to your customer service requests and support requirements

To improve our website, products and services

We strive constantly to improve, based on data and feedback we receive from you

To personalise your experience

Your data helps us to better meet your individual needs

Security

We carry out a number of security measures in order to maintain security for your personal data when you enter, provide or have access to your personal data.

We always design and develop our products/services with a high degree of security awareness. It is also our ambition as far as possible to avoid data that can identify you as an individual.

We will NEVER ask users for their passwords.

How long we save your personal data

We save your personal data for as long as is required for the purpose of the processing. We save data for as long as necessary in order to be able to perform our commitments towards you or our customer, and for as long as it is required in accordance with statutory storage times. As Elinfo has an interest in maintaining a historical archive, the data is saved in our database even if you are not an active customer, and have not notified us that you wish to have your data erased.

Where we process your data

We always strive to process your data within the EU/EEA. If we transfer your personal data to a third country, i.e. a country outside the EU/EEA, we will take all reasonable legal, technical and organisational measures to make sure that your data is handled securely and with an adequate level of protection comparable with the protection offered within the EU/EEA.

Your legal rights

You have a legal right to:

  • have access to your personal data
  • have your personal data rectified
  • be given a copy of your personal data, in certain cases
  • have your personal data erased, in certain cases
  • restrict or object to the processing of your personal data, in certain cases

Our use of cookies

We use cookies in order to understand and save your settings for future use, and to compile combined data on website traffic and website interaction so that we can offer better experiences and tools in the future. We may reach agreement with third-party service providers to help us better understand our visitors.

We collect information about how you and other visitors navigate on our pages and find your way to us via Google Analytics and Google Search Console. Data collected is saved for 26 months. Some of this data may form the basis of targeted marketing on other sites you visit on the Internet.

How we deal with external parties

We do not sell, trade or in any other way transfer your personal data to external parties. This does not include trusted third parties who help us to run our service or business and provide service to you.

A third party can also be external services used in our products/services. We have a policy of using as few external services as possible, and in those cases where they are used, they must comply with GDPR.

We may also release your personal data when we consider it appropriate in order to comply with the law or to protect our own or other parties’ rights, property or security.

External services

Mailchimp

All marketing and information emails are managed and distributed via Mailchimp. This service provides transparency and gives the individual the opportunity to decline mailings.

The personal data used here: Email and name

Microsoft

Our main provider, including all email, security policies, internal processes, etc. Microsoft and their Azure cloud service are used for all our environments for the digital services that we sell to our customers and use internally.

Personal data that can be used here: Address, email address, log, name, personal ID number and phone number.

Productboard

A service that helps us to keep track of customers’ preferences and to plan the development process. If a customer sends in a preference, personal data can be saved in this service in order to enable feedback.

Personal data that can be used here: Address, email address, name and phone number.

Sendgrid

A service that is used to send emails from our digital services.

The personal data used here: Email

SurveyMonkey

We will on occasions send out a customer survey, in which case we use this service. In cases when the survey is not anonymous, we use the email address to which the invitation was sent for tracking purposes. Participation is voluntary.

The personal data used here: Email address

Younium

A service that we use to manage quotations, orders, subscriptions and invoices.

Personal data that can be used here: Address, email address, name and personal ID number.

Subcontracted processors

The following subcontracted processors may come into contact with personal data, and therefore have subcontracted processor agreements. This is something we avoid as far as possible.

BA Elteknik

A consultant engaged to deliver training activities, but also to become involved in special support cases with customers. In both cases, he/she may come into contact with personal data.

Enough Said

A consultant developer that helps us with the Windows platform for EL-VIS Kabel and EL-VIS Mall, and in some cases EL-VIS Maxikod. He/she may come into contact with personal data in connection with bug rectification or support cases.

Gunnar Nilsson

A consultant engaged to deliver training activities, but also to become involved in special support cases with customers. In both cases, he/she may come into contact with personal data.

Logic Injection IT AB

A consultant developer that normally works with anonymised data, just like other consultants. It may happen, however, that Logic Injection IT AB, with its specialist expertise, especially in the field of security, will sometimes come into contact with real data and thereby personal data.

MPEL Konsult AB

A consultant engaged to deliver training activities, but also to become involved in special support cases with customers. In both cases, he/she may come into contact with personal data.

SEK Svensk Elstandard

In cases when we receive an order for a physical electrical standard or a SEK handbook, we must share personal data with SEK Svensk Elstandard to be able to execute the order. This is because the delivery takes place through SEK Svensk Elstandard and their supplier.

Mikael Klevland (TK-Data)

A consultant developer who will sometimes come into contact with personal data, with his/her unique expertise in the spreadsheet program EL-VIS Maxikod. This is because TK-Data AB also provides support to users of EL-VIS Maxikod and in some cases training.

Örjan Borgström (Tekniktxt)

A consultant engaged to deliver training activities, but also to become involved in special support cases with customers. In both cases, he/she may come into contact with personal data.

Your consent

By using our products/services and our website, you accept our privacy policy.

Changes to our privacy policy

If we decide to make changes to our privacy policy, we announce the changes on this website and update the date of the update of our privacy policy.

Contact us

If there are any questions about this privacy policy, you can contact us using the information below.

dpo@el-info.se

0470-72 40 30

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